Terms of Service

These terms govern your use of the TapPass website (tappass.ai) and the TapPass AI runtime governance platform operated by Cogniqor BV ("we", "TapPass").

1. Service description

TapPass is an AI runtime governance platform that provides policy enforcement, audit trails, threat detection, and compliance evidence for organizations deploying AI agents. The platform is deployed on customer infrastructure or designated cloud environments.

2. Account and access

Access to the TapPass platform requires a valid license and account. You are responsible for maintaining the confidentiality of your API keys and credentials. You must notify us immediately of any unauthorized use.

3. Acceptable use

You agree to use TapPass only for lawful purposes and in compliance with applicable regulations. You may not:

• Attempt to circumvent platform security controls or license restrictions.
• Reverse engineer, decompile, or disassemble any part of the platform.
• Use the platform to process data in violation of applicable data protection laws.
• Resell or redistribute access without a white-label agreement.

4. Intellectual property

The TapPass platform, including its pipeline engine, detection models, and documentation, is proprietary software owned by Cogniqor BV. Your license grants you the right to use the platform as specified in your agreement. It does not transfer ownership of any intellectual property.

5. Data ownership

You retain full ownership of all data processed through TapPass, including agent interactions, audit logs, and compliance reports. TapPass does not claim any rights to your data. When deployed on your infrastructure, your data never leaves your environment.

6. Service levels

Service level commitments, including availability guarantees and support response times, are defined in your individual service agreement. The marketing website (tappass.ai) is provided as-is without uptime guarantees.

7. Liability

TapPass is a governance and compliance tool. It does not guarantee regulatory compliance. Organizations remain responsible for their own compliance obligations. TapPass provides evidence, detection, and enforcement capabilities to support your compliance program.

To the maximum extent permitted by Belgian law, our total liability is limited to the fees paid by you in the twelve months preceding the claim.

8. Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination, you may export your audit data. We will delete your data from our systems within 30 days of termination, unless retention is required by law.

9. Governing law

These terms are governed by Belgian law. Any disputes will be submitted to the courts of Belgium.

10. Changes

We may update these terms from time to time. Material changes will be communicated via email to active customers at least 30 days before taking effect.

11. Contact

Questions about these terms: jens@tappass.ai